Frequently Asked Questions
Everything you need to know about shopping with Giant Tiger
What are your shipping rates and delivery times?
We offer standard shipping across the country. Delivery typically takes 3-7 business days depending on your location, and shipping rates are calculated at checkout based on the weight of your order.
How can I return an item I purchased online?
Items can be returned within 30 days of purchase. They must be in their original packaging with tags attached. You can initiate a return through our online portal or visit any physical location with your digital receipt.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Do you offer a price match guarantee?
Yes, we are committed to offering the lowest prices. If you find an identical item advertised at a lower price by a local competitor, we will beat that price by one cent.
Is my personal information secure when shopping online?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your payment information and personal details are processed securely.